Product Overview
The AT-KIOSK156 is a smart queue management system designed for hospitals, clinics, banks, government offices, service centers, and high-traffic public facilities.
The system uses a 15.6 inch interactive touchscreen kiosk to help visitors check in, select services, receive queue numbers, and view waiting information clearly. It can also work with digital signage displays, staff counter devices, cloud management software, and ATSCADA-based monitoring screens.
This queue management kiosk helps organizations reduce crowded waiting areas, improve service flow, and manage customer or patient queues more efficiently.
OEM support is available for distributors, system integrators, and project suppliers who need private label branding or customized system deployment.
Applications in Service Facilities
The AT-KIOSK156 can be used in busy service environments where visitors need a simple and organized check-in process.
For example, in a hospital lobby, patients can use the 15.6 inch touchscreen to select the correct department or service. The system prints a queue ticket and displays the queue number with estimated waiting information. Staff can then manage patient flow through a centralized dashboard.
The system is suitable for:
- Hospitals and clinics
- Banks and financial service branches
- Government service offices
- Retail service centers
- Customer service counters
- Corporate reception areas
- University canteens
- Public administration centers
- Multi-branch service networks
- Smart building service areas
This makes the AT-KIOSK156 suitable for both single-location projects and multi-branch queue management systems.
The Problem
Long and unorganized queues can create frustration for visitors and pressure for staff. In many service environments, customers or patients still wait in manual lines without clear status updates.
This creates several problems:
- Visitors do not know where to go
- Staff spend too much time handling manual check-ins
- Waiting areas become crowded
- Service counters become overloaded
- Managers cannot track real-time queue performance
- Branch managers lack customer flow data
- Peak hours are hard to predict
- Staff scheduling becomes inefficient
- Multi-branch service management becomes difficult
Traditional queue systems may only print tickets. They often do not provide cloud monitoring, digital signage, real-time reports, or centralized management.
For hospitals, banks, and public service centers, this can reduce service quality and increase operational stress.
The Solution
The AT-KIOSK156 queue management system is designed to turn manual waiting lines into a clear, digital, and data-driven service process.
The system combines:
- 15.6 inch interactive touchscreen kiosk
- Self-service check-in interface
- Thermal ticket printer
- Optional facial recognition camera
- Optional CCD or ID card reader
- Digital signage display support
- Staff counter operation
- Cloud-based management platform
- Real-time analytics and reporting
- ATSCADA-based monitoring option
Visitors can select the required service directly on the kiosk. The system generates a queue number and sends the information to the service counter, display screen, and management dashboard.
This helps staff serve visitors in a more organized way while managers gain better visibility into service performance.
Customer Pain Points in Traditional Queue Systems
Key Features
15.6 Inch Interactive Touchscreen
The kiosk uses a large 15.6 inch touchscreen interface. Visitors can easily select services, confirm check-in details, and receive a ticket.
The screen size is suitable for public areas because it is easy to read and simple to operate.
Industrial Kiosk Design
The AT-KIOSK156 uses a durable industrial casing for daily operation in public service environments. It is designed for continuous use in hospitals, banks, offices, and service centers.
Queue Ticket Printing
The built-in thermal printer can print queue tickets quickly. Each ticket can include queue number, service type, time, and other project-based information.
Digital Signage Support
The system can work with digital signage displays to show queue numbers, counter status, service information, advertisements, or public announcements.
This helps improve visitor guidance and reduce repeated questions at the service desk.
Centralized Cloud Management
With support for distributed communication networks using RS485 LoRa converters, through the AT-Cloud Platform, managers can:
- Monitor all branch queues in real time
- Configure queue rules remotely
- Track service performance
- Generate operational reports
This centralized architecture is ideal for multi-branch businesses and large-scale organizations.
AI-Powered Analytics
The system can support AI-based analytics to help managers understand customer flow, peak periods, average waiting time, and service duration.
These insights help organizations improve staff scheduling and service planning.
Multi-Channel Notification
Depending on the project configuration, the system can support SMS, app notification, or display-based queue updates.
This helps reduce crowding in the waiting area because visitors can follow their queue status more easily.
Customizable User Interface
The kiosk interface can be customized based on service type, language, brand identity, and project workflow.
This is useful for hospitals, banks, government offices, and distributors who need a branded queue management solution.
Software Benefits
The AT-KIOSK156 provides both hardware operation and software management.
Software benefits may include:
- Real-time queue monitoring
- Remote dashboard access
- Counter status display
- Waiting time tracking
- Service duration analysis
- Customer flow reporting
- Daily, weekly, and monthly reports
- Excel and PDF report export
- Smart alerts for long waiting time
- Multi-site management
- Digital signage content management
- Staff performance monitoring
These software functions help managers improve daily operations and make better decisions based on real service data.
Web-Based ATSCADA
The AT-KIOSK15.6 can support web-based ATSCADA monitoring for projects that require centralized visualization and reporting.
With web-based ATSCADA, users can view queue data on a PC, monitor service counters, check queue status, and manage system data through a browser-based interface.
This is useful for:
- Hospital queue monitoring
- Bank branch queue management
- Government service center monitoring
- Multi-branch customer flow reporting
- Central operation rooms
- Smart service building projects
ATSCADA integration helps connect kiosk hardware, queue data, reports, and monitoring screens into one practical system.
Web based ATSCADA
Export Reports and Send Notifications
The system can export reports to Excel or PDF depending on project configuration.
Report functions may include:
- Queue history report
- Waiting time report
- Service duration report
- Counter performance report
- Daily operation report
- Weekly and monthly service reports
The system can also support email or SMS notifications when required. This helps managers receive important updates when waiting times exceed the defined service level or when abnormal service conditions occur.
Export the performace chart to Excel
Technical Specification
| Parameter | Specification |
|---|---|
| System Model | AT-KIOSK156 |
| Product Type | Queue Management System Kiosk |
| Main Kiosk Unit | 15.6 inch industrial PCAP touchscreen |
| Display | Full HD touchscreen |
| Processor | Industrial-grade quad-core CPU |
| Memory / Storage | 4GB RAM / 64GB SSD, configurable |
| Integrated Modules | Facial recognition camera, CCD / ID card reader, thermal ticket printer |
| Connectivity | Gigabit Ethernet, Wi-Fi, optional 4G |
| Peripheral Options | Staff counter pads, wall-mounted queue displays, digital signage screens |
| Software Features | Multi-service ticket rules, appointment integration, SMS / app notification, digital signage mode |
| Analytics | AI-based wait time prediction, customer flow analysis, service duration analysis |
| Cloud Platform | AT-Cloud Platform, role-based access, multi-branch management |
| Reports | Excel and PDF export |
| Access | Web dashboard, Android / iOS support depending on project |
| Warranty | 12 months |
| OEM Support | Available |
4. Primary Applications
The AT-KIOSK156 queue management system is suitable for many service environments.
Hospitals and Clinics
The system supports patient check-in, appointment confirmation, department selection, and queue number management. It helps reduce lobby confusion and improves patient flow.
Banks and Financial Services
Banks can use the kiosk for teller services, account support, loan consultation, and customer service ticketing.
Government Offices
Public service centers can use the system for passport services, licensing, registration, document submission, and citizen support counters.
Retail and Service Centers
Retail stores and service centers can use the system to manage customer flow at help desks, repair counters, or service points.
Corporate and University Canteens
The system can help manage peak-hour queues in canteens, reception areas, and shared service facilities.
5. Target Customers
This product is ideal for:
- Hospital administrators
- Clinic owners
- Bank branch operation managers
- Government facility managers
- Retail operation directors
- Customer service center operators
- System integrators
- MEP contractors
- Fit-out contractors
- Smart building contractors
- IT solution providers
- Kiosk distributors
- OEM buyers
We are also looking for long-term distributors worldwide who need a private-label queue management kiosk for local markets.
OEM Support & Pricing Structure
OEM Support
We support OEM customization for distributors, system integrators, and project partners.
OEM options may include:
- Custom logo on kiosk
- Custom branding on packaging
- Private label product name
- Customized on-screen interface
- Distributor product branding
- Project-based software customization
- Technical backup from the R&D team
- Stable long-term supply
This makes the AT-KIOSK156 suitable for partners who need a complete queue management system for local healthcare, banking, government, and service markets.
Pricing Structure
| Quantity | Price Level | Price |
| 1–10 pcs | Sample price | 744 USD |
| 50+ pcs | Distributor price | 721 USD |
| 300+ pcs | Bulk container price | 686 USD |
Final pricing may depend on configuration, customization, software requirements, accessories, and order quantity.
Why Businesses Choose AT-KIOSK15.6
Modern and Professional Customer Experience supported by smart facility devices such as temperature and humidity displays
The sleek kiosk design and automated service workflow help businesses create a modern and technology-driven brand image.
Increased Operational Efficiency
Automation reduces manual workload and allows staff to focus on customer interaction instead of queue management.
Scalable Cloud-Based Architecture
The system supports expansion from a single location to nationwide branch networks.
AI and Data-Driven Management
Advanced analytics provide valuable operational insights that help improve customer service quality and business performance.
Conclusion
The Information Kiosk 15.6 Inch is more than just a ticketing machine. It is a complete intelligent queue management solution designed for modern businesses that want to improve customer satisfaction, optimize operations, and accelerate digital transformation.
With its industrial touchscreen, AI-powered analytics, cloud management platform, and smart customer check-in capabilities, the AT-KIOSK156 helps organizations deliver faster, smarter, and more professional customer service experiences.
For hospitals, banks, government institutions, retail centers, and enterprise service environments, the Information Kiosk 15.6 Inch is an ideal investment for building a modern and efficient customer management system.
👉 Learn More about Industrial Equipments
