Product Overview

The AT-KIOSK queue management kiosk is a professional self-service solution for government offices, hospitals, banks, utilities, embassies, and public service centers.

It combines a 17-inch touchscreen, chip-based ID card reader, thermal ticket printer, industrial computer, and centralized queue management software in one durable kiosk.

Visitors can select a service, verify their identity, receive a queue ticket, check their queue status, and view service instructions without staff assistance.

Application

AT-KIOSK is suitable for busy One-Stop Shop public service centers.

Citizens can select services such as passport applications, business licenses, notarization, tax procedures, residency services, or document collection.

The kiosk reads supported chip-based ID cards and prints a queue ticket containing:

• Queue number

• Service code

• Counter number

• Date and time

• QR code

• Visitor instructions

This automated process reduces congestion and helps staff focus on service processing.

1. The Problem

Public service centers often face:

• Disorganized queues

• Crowded waiting areas

• Repetitive visitor questions

• Manual ticket issuance

• Slow ID data entry

• Limited operational reports

• Difficult multi-branch management

Legacy systems may also have difficulty integrating modern chip-based ID cards and centralized monitoring.

2. The Solution

AT-KIOSK automates the visitor check-in process.

Visitors can select a service, scan an ID card, confirm information, print a ticket, and check their queue status through one touchscreen interface.

The system includes:

• 17-inch industrial touchscreen

• Chip-based ID card reader

• High-speed thermal printer

• Industrial internal computer

• Queue management software

• Web-based monitoring

• Optional AI analytics

• Multi-branch management

System Integration Diagram:

3. Key Features

Software Benefits

Remote Monitoring

Monitor kiosk status, printer condition, ticket volume, queue activity, and branch performance from a web dashboard.

Predictive Analytics

Optional AI analytics can forecast busy periods and help managers plan staff allocation.

Smart Alerts

Receive alerts for:

• Low paper

• Printer errors

• Offline kiosks

• Excessive waiting time

• Overloaded service queues

Automated Reports

Generate reports on:

• Ticket volume

• Average waiting time

• Service duration

• Counter performance

• Customer satisfaction

• Branch comparison

Multi-Site Management

Manage kiosks across multiple districts, cities, hospitals, banks, or public service centers from one platform.

Web-Based ATSCADA

The web-based ATSCADA dashboard allows authorized users to monitor kiosk status, printer condition, ticket volume, active queues, waiting time, counter activity, and system alarms from computers, tablets, or supported mobile devices.

For hospitals, public service centers, and technical rooms, the monitoring system can also connect to an industrial temperature and humidity sensor to track environmental conditions continuously.

An industrial temperature monitor can provide clear on-site temperature readings while sending data to the centralized monitoring platform.

Centralized web dashboard for queue booking and system management.

Customer booking analysis by time slot for staff planning.

Customizable service list for different departments and customer requests.

Queue ticket performance report with print, completion and cancellation data.

 

Queue Number Lookup

Visitors can look up their ticket using:

• Queue number

• Ticket code

• Appointment code

• QR code

• Citizen ID number

The system can display the current queue status, assigned counter, number of visitors ahead, and estimated waiting time.

Technical Specifications

Specifications can be customized according to project requirements.

4. Primary Applications

• Government One-Stop Shops

• Public utility offices

• Hospitals and medical centers

• Banks and financial institutions

• Embassies and consulates

• Municipal service centers

• Universities and public facilities

5. Target Customers

• Government digital transformation departments

• Public administrative service centers

• Hospital administrators

• Bank branch operators

• Utility service providers

• Facility managers

• Government contractors

• System integrators

• Technology distributors

• OEM partners

OEM Support

We support partners with:

• Custom interface design

• Custom branding

• Private labeling

• Multilingual software

• Custom ticket design

• Hardware configuration

• API and database integration

• Third-party system integration

Pricing Structure

Final prices depend on hardware configuration, software functions, customization, integration, shipping terms, and order quantity.

Why Choose Us?

• More than 15 years of system integration experience

• Complete hardware and software solution

• Web-based ATSCADA monitoring

• Flexible project customization

• Multi-site and multi-branch support

• OEM and private-label services

• Technical integration support

AT-KIOSK is a reliable queue management solution for organizations that need faster check-in, organized visitor flow, accurate ticketing, and centralized system monitoring.

Contact our sales team to request:

• A live demonstration

• Product catalog

• Technical proposal

• Official quotation

• OEM customization

• Distribution partnership

Get in Touch with Us for Consultation and Support.

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